CANCELLING.
Cancellation & legal TERMS OF USE
* You MUST cancel in your account dashboard not less than 2 days before your renewal date. This dash is accessible as a 24 hour self service feature to you. Reset your password if you are having trouble signing in.
**As stated at sign up (see below) we CANNOT CANCEL THE SERVICE FOR YOU and an Email DOES NOT count as a cancellation request. ** Failure to cancel before your renewal WILL result in bank and software fees that will be charged back to you. Any uncollected balances will be sent to a collection agency if not paid.
Please review this information below
Cancellations: NO REFUNDS POLICY. This is disclosed at sign up before entering card information and it is noted all over out site. Please review our terms and conditions as well as legal, use, cookies terms of use of this site associated with your membership. Memberships are NON REFUNDABLE and ONLY cancel after you login to your account to physically cancel your subscription “BEFORE the period expires.”
By entering your credit card information and hitting agree at sign up, you agree to our terms. We DO NOT OFFER REFUNDS on this to the nature of digital products and having full access to our member materials have already been granted to our libraries and data bases for use.
If you fail to login in and cancel your membership before the renewal, we are not responsible for the error. In special cases such as duplicate charges for the same period ( per month) we may grant a refunds in certain circumstances. A $75 dollar minimum cancellation processing fee applies to all cancellations to cover processing and fees.
We use a 3rd party membership service (Stripe) that collects and stores your private information that only you have access to. As stated at sign up (see below) we CANNOT CANCEL THE SERVICE FOR YOU and an Email DOES NOT count as a cancellation request. ** Failure to cancel before your renewal WILL result in bank and software fees that will be charged back to you. Any uncollected balances will be sent to a collection agency if not paid.
If your cancellation is after your renewal date, you will still have full access to our materials and sites or training groups until the end of your membership term. The membership term is 1 year or month to month, after you are charged and is based on your anniversary sign up date (month and/or year).
Agreed to at sign up:
“NO REFUNDS. You may cancel anytime before the end of your original subscription billing period to avoid future charges. You MUST cancel the membership through your dashboard at a minimum of TWO DAYS prior to your renew/join date. We DO NOT accept email requests to cancel your membership due to the dynamics of managing a large volume of members as a boutique marketing firm with a small staff. (You will have the same access until your membership expires after you process the cancellation).
Summary: Refunds are only considered for duplicate charges on the same billing period. Our refund policy for Member fees are billed in advance and are year to year from the day you register. If you cancel, you will continue to have access until your membership expires. All websites connected with hosting or online goods will be cancelled with the membership at which time, you will lose access to our services at the end of your subscription when it expires. You do however keep all delivered goods & digital download products received. Any websites, landing pages and fee related services will discontinue. Please note: You receive immediate access to our entire library of products for download upon payment. To access the members only areas, login to your account at the bottom right hand side of your screen. To access our second library at the Facebook Vault for Canva templates and additional images, tips, tricks and marketing assistance, see the link on the Home page.”